Hi dear! Hopefully the FAQ below will answer any potential questions you might have. If you still can’t find the answer to your question, please contact us on email email@example.com
ABOUT LE CAPSOLE
How can I make sure I order the correct size for me?
Please take a look at our Size Guide available for all of our products. Here you will find the exact measurements of our products. If you’re still in doubt between sizes, you are always welcome to consult with us on Instagram.
What is a Capsule Wardrobe?
A capsule wardrobe is a limited number of garments that are easy to be mixed and matched together for multiple styling options. These garments are timeless pieces that are easy to combine. In this way, you always have options on what to wear and a closet that never goes out of style.
Are you wondering about a refill for a specific size or product?
Please sign up with your email under the chosen products & size to get notified if/when it will be back in stock. The more signups, the bigger chance the product will be back in stock.
What payment methods do you offer?
We want you to order with the best suitable payment method for you. That's why we offer a variety of payment options such as PayPal, Klarna Pay Now, Klarna Pay Later, Credit/Debit card, Apple Pay and more!
What is the shipping fee?
The shipping fee depends on the shipping method you choose and the country you would like to ship to. Please go to the check-out and fill in all shipping information. Then you will choose the different shipping options and prices.
You can also find the shipping fee under our shipping policy.
Do you ship worldwide?
At the moment we are shipping to the following countries:
- Bosnia & Herzegovina
- Faroe Islands
- New Zealand
- North Macedonia
- Saudi Arabia
- South Africa
- South Korea
- United Arab Emirates
- United Kingdom
- United States
To read more about delivery and shipping costs to your country, please click here.
How long is the shipping time?
The shipping time varies depending on what country you ship to and the chosen shipping method.
You can find the shipping time under shipping information.
How do I track my order?
If you have placed an order with a shipping method that allows you to track the shipping, as soon as your order has been handled and shipped from our warehouse, you will receive an email with the tracking link. If you need any further information, please feel free to contact us on firstname.lastname@example.org
RETURNS, EXCHANGE & CLAIMS
Why do you charge a return fee?
To help reduce unnecessary shipping for our planet, we encourage you to be mindful when shopping and only purchase items that you are certain that you want to keep. To ensure you get the right size and fit, please take a look at our size guide.
How do I create a return?
To create a return, please use this link to start the return-process.
How do I create a claim?
Please register your complaint via this link with your order number and your email.
Approved claims are free of charge and registered through the link given above
Where can I find my return label?
If you didn't receive a return label when you registered your return, please send an email to our team at Turnr: email@example.com
If you haven't registered your return please do it via this link